FREQUENTLY ASKED QUESTIONS
To assist with planning your stay at Rand Tower Hotel, please find answers to our most frequently asked questions below.
When is Check In/Check Out time?
Check-in: 03:00 PM Check-out: 12:00 PM
Do you have on-site parking? How much is parking?
Off-site parking fee: $37 USD daily
Is the hotel Pet Friendly?
Yes, with a non-refundable $100 USD pet cleaning fee
Do you have ADA Accessible Rooms?
Is there a gym at the hotel?
We have a state of the art fitness center.
Does the hotel have a business center?
We do not have a business center however we do have some business services. Please contact the front office to learn more.
Do you have coffee in the rooms?
Yes we have Lavazza Coffee machines in the guest rooms.
What method of payment does the hotel accept?
All major credit cards are accepted – Visa, MasterCard, American Express & Discover.
GIFT CARD FAQS
How can gift cards be purchased?
Gift cards can be purchased online here directly on our website.
What deals are available?
Gift cards can be purchased in increments of $100 from $100 to $500.
Does a gift card expire?
The purchase value of your gift card never expires.
How do I redeem my gift card?
Starting on August 1, 2020, you can apply gift cards to room rate charges by simply presenting your gift card at check-out to apply towards eligible charges.
What charges can I use my gift card for?
Guests can use these towards reservations booked via the hotel’s website or by calling the hotel directly. Gift cards cannot be applied towards bookings made on a third party site, such as Expedia. Gift cards cannot be redeemed for restaurant, in-room dining, parking, taxes, fees or other charges.
Can I use a gift card at another affiliated hotel?
No, gift cards are only redeemable at the hotel that it was purchased. The hotel name is displayed on the gift card.
Can I purchase a gift card as a gift?
Yes! You can purchase a gift card that will be sent to your recipient’s email address.